FREQUENTLY ASKED QUESTIONS

General

We believe that HAPPIness is just one puff away. To ensure you have the best experience, we suggest following this guide to ensure your device is set up properly. Step 1: Charge for 1 hour before use. Step 2: Click the button 2x to start the preheat function. Step 3: Click 5x to turn off.

We recommend following the below guidelines, if you are still experiencing difficulties, please contact customer support at [email protected] 1: Charge for 1 hour before use. Step 2: Click the button 2x to start the preheat function. Step 3: Click 5x to turn off.

Shipping

All in-stock orders received by 12pm Monday to Friday will be shipped out the same day. Orders received after 12pm Monday to Friday, will be shipped out the following day. Orders received after 12pm on Friday, will be shipped out on Monday.

Happi offers shipping to most USA states, territories, and APO/FPO addresses.

All orders are shipped out via USPS First Class unless your order weighs over 13 ounces, then it will ship out via Priority Mail.

Payment

We accept Visa, Mastercard, Discover, and American Express.

We accept VISA, MasterCard, American Express and Discover card.

Shopping bag

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